Shipping policy

Shipping Policy

Last updated: April 2026

At Aurelia Skin Luxe, we want your order to reach you as quickly, safely, and affordably as possible. We ship worldwide and offer real-time carrier rates so you always pay exactly what shipping costs — no markups, no surprises.

How Shipping Rates Are Calculated

We use carrier-calculated shipping, which means your shipping rate is calculated in real time at checkout based on your delivery address, the weight of your order, and the available services from our carrier partners. You'll see all available options and their prices before you complete your purchase — no hidden fees.

Our Carrier Partners

We work with the world's most trusted carriers to get your order to you reliably:

USPS — Affordable domestic and international options
UPS — Reliable domestic and international delivery
FedEx — Fast and dependable worldwide shipping
DHL Express — Premium international express delivery
DHL Ecommerce — Cost-effective international shipping

At checkout, you'll be shown all available carrier options for your location so you can choose the speed and price that works best for you.

Where We Ship

We ship to 160+ countries worldwide. If your country is not supported at checkout, please contact us and we'll do our best to assist you.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Estimated Delivery Times

Delivery times vary by carrier and destination. As a general guide:

Domestic (US): 2–7 business days depending on service selected
International: 5–21 business days depending on destination and carrier
DHL Express / FedEx: Typically 2–5 business days internationally

Please note that delivery times are estimates and may be affected by customs clearance, public holidays, or carrier delays outside our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information before placing your order.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to track your package directly with the carrier. If you have any trouble tracking your order, please don't hesitate to reach out to us.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date. We'll work with the carrier to investigate and make it right for you.